Reference

Terms That Govern Your de999 Account

These terms set out what you agree to when you open and use a de999 account. Access and eligibility depend on your local law and the regions we currently support — read through before you get started.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region accessSubject to local law
de999 Terms That Govern Your de999 Account
HOW WE OPERATE

How de999 Handles Your Account Under These Terms

We apply these terms consistently across every account. Here is how the key areas work in practice — from how we secure your data to how you can request a change to your account record.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store full payment credentials — your bKash or Nagad number is masked after verification.

Data Retention

We retain account and transaction records for as long as required by applicable law. You can request a summary of the data we hold by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between visits. No third-party advertising cookies are placed without your consent.

Requesting Changes

To update your registered mobile number, wallet details, or request account closure, contact support via live chat or email. Identity verification is required before any sensitive change is processed.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. We aim to respond to account and policy questions within one business day.

Team online

Live Chat

Open the chat widget from your account dashboard to raise a terms or account query directly with our support team during operating hours.

Email Support

Send detailed terms or account questions to our support address. Include your registered account ID so we can locate your record quickly.

Account Help Centre

The Help Centre inside your account covers common terms questions — wallet verification, withdrawal holds, and account suspension queries are all addressed there.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts in Bangladesh. If yours is not here, reach out through live chat.

Account eligibility depends on your age and the laws of your region. Access is available only where local law permits it. We verify eligibility during the account registration process before your wallet is activated.

Yes. All transactions through bKash, Nagad, and Rocket are governed by these terms alongside the payment conditions shown at the point of deposit. Your mobile wallet provider's own terms also apply to the transfer on their end.

We will notify you through your registered account before any material change takes effect. Minor clarifications may be updated without prior notice, but changes that affect your rights or wallet use always come with advance notice.

Contact our support team via live chat or email with your account ID. We will provide a summary of the personal and transaction data we hold, in line with applicable data rules for your region.

If your account is suspended for a terms breach, your wallet balance is held pending review. Where the suspension is resolved in your favour, the balance is returned to your nominated Nagad or Rocket account after verification.

These terms are subject to the applicable laws of the jurisdiction where you access the platform. For accounts in Bangladesh, local law applies where it conflicts with any clause in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.